Transforming customer service through process optimization and the use of technology // How a GOiNTERIM manager realigned an industry leader
A leading parking garage management company in Germany and Austria was facing a serious challenge in the area of customer service. It wanted to remain the market leader in customer service in the DACH region. However, the company was faced with an increasing number of customer complaints, inefficient processes and outdated technology. Customer service, previously perceived as a reactive department, had become a burden for the company, leading to massive delays and a high turnover in the team. This is where the interim manager came in, taking on the challenge of taking customer service to the next level through targeted process optimization and the use of innovative technologies.
